PRGRESS DIGITAL — TERMS OF SERVICE

(For Stripe payments, GHL checkouts, and client onboarding)

Business Name: PRGRESS Digital
Contact Email: hello@prgressdigital.com
Business Address: Available upon request
Phone (Urgent matters only): 0402 616 360

These Terms of Service (“Terms”) govern all purchases, services, and engagements with PRGRESS Digital (“we”, “us”, “our”). By purchasing through Stripe, Go High Level, or any other payment system, the client (“you”, “your”) agrees to the following:

1. Services Provided

PRGRESS Digital provides email marketing services, including but not limited to:

  • Email platform setup

  • Email marketing automation build-outs

  • Flow creation (Welcome, Abandoned Cart, Post-Purchase, etc.)

  • Weekly campaign emails

  • Email design & copywriting

  • Deliverability optimisation

  • List cleaning & list migration

  • Segmentation setup

  • Testing, QA, and mobile optimisation

We do not provide:

  • Social media content

  • Ad management

  • Website fixes, development or troubleshooting

  • Any services outside of email marketing unless explicitly agreed in writing

2. Project Timelines

Weekly Campaign Work

Turnaround: within 1 week once all required information is supplied.

Full Setup Builds / Automation Offers

Turnaround: approximately 2 weeks depending on workload and client responsiveness.

Client Response Requirement

You must respond to any request, question, or required approval within 48 hours.
Failure to do so may delay your project.

If the Client Causes Delays

If you fail to provide access, content, approvals, or required information:

  • The project will be paused

  • Work will not continue until you provide what is needed

  • Funds will remain non-refundable

  • Deadlines will automatically extend

  • If delays exceed a reasonable timeframe, the project may be closed without refund

3. Payments, Payment Plans & Failed Payments

Full Payments

Full payments are charged immediately via Stripe and are non-refundable once work begins.

Payment Plans (Installments)

  • Payment plans are non-cancellable once work has begun.

  • If work has not begun, you may cancel before commencement.

  • All deliverables remain PRGRESS Digital property until all payments are completed.

Failed Payments

If a payment fails, Stripe will automatically retry (according to Stripe’s standard settings).
During this time:

  • Work stops immediately

  • Access to any files, accounts, automations, or delivered materials may be paused

  • If payment fails repeatedly, the project may be terminated

  • Outstanding payments remain legally owed.

4. Refund Policy

  • No refunds once work has begun - no exceptions.

  • Payments are non-refundable for client delays, change of mind, business changes, or lack of response.

  • No refunds for partial work completed.

This protects both parties and maintains fairness across all clients.

5. Revisions

To maintain timeline integrity:

Automations / Setup Work

  • 1 major revision

  • 2 minor revisions

Weekly Emails

  • 1 full revision

  • 2 minor revisions

Additional revisions may incur extra charges at our hourly or project rate.

6. Communication Policy

Primary communication must occur via email:

  • hello@prgressdigital.com

Urgent matters may use the phone number listed above.

Our response time:

  • Within 24 hours on business days

  • No responses on weekends or public holidays

  • Messages outside business hours will be responded to the next business day

Client must respond within 48 hours to avoid project delays.

7. Client Responsibilities

You agree to:

  • Provide timely access to platforms (Klaviyo, Mailchimp, Shopify, GHL, etc.)

  • Provide brand assets, brand voice guidelines, and necessary content

  • Ensure accuracy of any information provided (links, offers, pricing, etc.)

  • Inform us of any major changes that may affect workflows

We cannot complete your project without your cooperation.

8. Intellectual Property & Ownership

You receive full ownership of all emails, templates, and materials once all payments are completed in full.

Until full payment is complete, PRGRESS Digital retains ownership and may suspend or remove access if necessary.

9. Termination

PRGRESS Digital may terminate an engagement at any time under circumstances such as:

  • Non-payment

  • Repeated failed payments

  • Disrespectful behaviour

  • Harassment

  • Client not meeting deadlines or communication requirements

If termination occurs due to a client breach, no refunds are provided.

The client may terminate only if:

  • A solvency/bankruptcy event occurs

  • No work has begun and a payment plan cancellation is requested

10. Chargebacks & Disputes

By purchasing, you agree:

  • Not to file chargebacks for any reason related to delays, dissatisfaction, communication issues, or personal circumstances

  • To contact PRGRESS Digital for resolution first

  • That initiating a chargeback is a breach of contract and will result in legal action and immediate termination of services

Stripe records, timelines, communication logs, deliverables, and access history will be used as evidence.

11. Limitation of Liability

PRGRESS Digital is not liable for:

  • Revenue changes

  • Sales performance

  • Deliverability issues caused by your domain, past providers, or poor sending habits

  • Loss of access caused by platform outages

  • Any technical issues within third-party tools

We provide best-practice implementation but cannot guarantee specific financial outcomes.

12. Acceptance of Terms

By completing a payment (full or instalment), you acknowledge and agree to these Terms of Service.

You also acknowledge that payment constitutes a legally binding agreement.