PRGRESS DIGITAL
Privacy Policy
Last updated: 6th May 2026
At PRGRESS Digital, we are committed to protecting the privacy of everyone we interact with, including potential and current clients, subscribers, and visitors to our website. This Privacy Policy explains what personal information we collect, how we use it, who we share it with, and what your rights are.
This policy covers two groups of people: (1) individuals who interact with PRGRESS Digital directly as clients, website visitors, or contacts, and (2) individuals whose data is collected through marketing activities we run on behalf of our clients.
1. Who We Are
PRGRESS Digital (ABN 32 279 918 327) is an email marketing agency based in Australia. We help businesses grow through email marketing strategy, campaign management, and automation.
If you have any questions about this policy or how we handle your data, please contact us at hello@prgressdigital.com.
2. Information We Collect
From clients and website visitors
When you enquire about our services, sign a contract, or interact with our website, we may collect:
• Your name and business name
• Email address and phone number
• Billing and payment details
• Business information relevant to delivering our services
• Communications you send us
From marketing audiences (on behalf of our clients)
When we run marketing campaigns on behalf of our clients, such as email campaigns or Meta advertising, we may collect personal information on their behalf including:
• Name and email address
• Contact details submitted through sign-up forms or lead ads
• Engagement data such as email opens, clicks, and ad interactions
In these cases, PRGRESS Digital acts as a service provider to our client, who is the data controller. Our clients are responsible for ensuring they have the appropriate consent to collect and use this data.
3. How We Use Your Information
For our own business purposes
We use the information we collect about clients and contacts to:
• Respond to enquiries and communicate with you
• Deliver, manage and improve our services
• Process invoices and payments
• Send you relevant updates, newsletters or promotional content about PRGRESS Digital (you can opt out at any time)
• Meet our legal and contractual obligations
On behalf of our clients
When acting on behalf of a client, we use personal information collected through their campaigns solely to:
• Deliver the agreed email marketing or advertising services
• Report on campaign performance
• Manage subscriber lists and preferences on their behalf
We do not use data collected on behalf of a client for our own marketing purposes.
4. Third-Party Tools and Service Providers
To operate our business and deliver services to our clients, we use a number of trusted third-party platforms. These providers may process personal data as part of the service they provide to us. We only work with providers who maintain appropriate data protection standards.
The platforms we currently use include:
• Go High Level: CRM, email marketing and automation
• Meta (Facebook/Instagram): paid advertising and lead generation
• Gmail and Google Meet: business communications and client calls
• Xero: accounting and invoicing
• Stripe: payment processing
• Canva: design and creative assets
• Notion: internal project and task management
• Propel: proposals and client agreements
Each of these providers operates under their own privacy policy and terms of service. We encourage you to review their policies if you have questions about how they handle data.
5. Data Sharing
We do not sell, rent, or trade your personal information. We only share data in the following circumstances:
• With third-party service providers listed above, to the extent necessary to deliver our services
• With our clients, where the data has been collected on their behalf
• Where required by law or to comply with a legal obligation
• To protect the rights, property or safety of PRGRESS Digital or others
Any third party we share data with is required to handle it securely and in accordance with applicable privacy laws.
6. Marketing Communications
If you have subscribed to receive communications from PRGRESS Digital, or provided your details through one of our marketing channels, we will use your information to send you relevant content, updates and offers.
You can unsubscribe from our communications at any time by clicking the unsubscribe link in any email we send, or by contacting us directly at hello@prgressdigital.com. We will process your request promptly.
If you have subscribed to a client's mailing list through a campaign we manage, please use the unsubscribe link in those emails or contact the relevant business directly.
7. Your Rights
Under Australian privacy law and other applicable legislation, you have the right to:
• Access the personal information we hold about you
• Request that we correct any inaccurate or incomplete information
• Request that we delete your personal data, where we are not required to retain it by law
• Withdraw consent to our use of your data at any time
• Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached
To exercise any of these rights, please contact us at hello@prgressdigital.com and we will respond within a reasonable timeframe.
8. Data Security
We take reasonable technical and organisational measures to protect personal information from unauthorised access, loss, misuse, or disclosure. This includes secure access controls, encrypted communications, and limiting access to data to those who need it to do their job.
While we take data security seriously, no method of transmission or storage is completely secure. If you have concerns about a specific piece of information you have shared with us, please contact us directly.
9. Data Retention
We retain personal information for as long as it is needed to deliver our services, meet our legal obligations, or resolve any disputes. When data is no longer required, we take reasonable steps to delete or de-identify it securely.
10. Cookies and Website Tracking
Our website may use cookies and similar tracking technologies to improve your browsing experience and understand how visitors use our site. You can control cookie settings through your browser at any time.
If we use any third-party analytics or advertising tools on our website, these may also collect data in accordance with their own privacy policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. The most current version will always be available on our website. We encourage you to review it periodically.
12. Contact Us
If you have any questions, concerns or requests relating to this Privacy Policy or the way we handle your personal information, please get in touch:
PRGRESS Digital
Email: hello@prgressdigital.com
ABN: 32 279 918 327
This Privacy Policy has been prepared in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).